13 Jobs in Jeffersonville, IN
Parker Hannifin Corporation Parker Aerospace Group is Hiring a Customer Service Supervisor Near Jeffersonville, IN
Location: JEFFERSONVILLE, IN, United States
Job Family : Customer Service
Job Type : Regular
Posted : Apr 16, 2024
Job ID: 48362
TheCustomerServiceSupervisorisresponsibleforstrategicoversightofallDivisionalcustomerserviceoperationswithintheorder managementprocess.Positionwillinteractonadailybasiswithcustomers,production,logistics,andsalesstafftoeffectivelymeetcustomer service standards and support the Division's strategic initiatives.
Scope/ Supervision and Interaction:XHasDirectReportsDoesNotHaveDirectReports
PositionwilldirectlyreporttoDivisionCommercialManagerandsupervisesrelatedcustomerservice personnel.
Essential Functions:- Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
- Optimizing the various customer service operations to improve the overall Parker Customer Experience
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Assisting with the development and implementation of service policies and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Maintaining the daily/ monthly customer claims process including corrective actions.
- Customer specific assignments
- Administer customer specific rebate and discount program(s)
Performing additional duties where needed.
Qualifications:-Bachelor's collegedegreeinbusinessorrelateddiscipline required.
-Possessanalytical andtechnicalskillsrequired to understand business practicesandprocesses.
-Minimum 3 yrs in a manufacturing/distribution environment with supervisory experience.
-Mustpossessadvancedcomputer software skills and ERP software systems.
-Excellentwritten,verbal,andinterpersonalcommunicationskillsforeffectiveinterfacewithallinternalandexternalcontacts.
-Must be legally authorized to work in the United States.
-Local candidates only, relocation benefits are not being provided.
Additional Comments:Theessentialfunctionshavebeenprovidedasexampleofthetypeofworkperformedbyemployeesassignedtothisjobclassification.The companyreservestherighttomodifytheworkassignmentsand/ortomakereasonableaccommodationssothatqualifiedemployeescan performtheessentialfunctions.Thejobdescriptionisnotintendedtobeaninclusivelistofdutiesandresponsibilities.Itisintendedtodescribe the general nature of the position.
ParkerisanEqualOpportunityandAffirmativeActionEmployer.Parkeriscommittedtoensuringequalemploymentopportunitiesforalljob applicantsandemployees.Employmentdecisionsarebaseduponjobrelatedreasonsregardlessofrace,ethnicity,color,religion,sex,sexual orientation,age,nationalorigin,disability,genderidentity,geneticinformation,veteranstatus,oranyotherstatusprotectedbylaw.Legal authorizationtoworkintheU.S.isrequiredforallpositions,andcertainpositionsmayrequirespecifictypesoflegalworkauthorizations.
Minority/Female/Disability/Veteran/VEVRAAFederalContractor.
IfyouwouldlikemoreinformationaboutEqualEmploymentOpportunityasanapplicantunderthelaw,pleasegoto http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf or http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf
Job Summary
Full Time
$62k-82k (estimate)
04/18/2024
06/17/2024
The job skills required for Customer Service Supervisor include Customer Service, Logistics, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
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They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
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Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.
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